Terms of Service

By accessing or using Aitarax ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

Aitarax is operated by Galini Tech, based in the Netherlands. These terms are governed by Dutch law.

Aitarax is a B2B AI-powered customer communication platform. The Service allows businesses to automatically generate and send personalised emails to customers based on their interaction history. This includes proactive re-engagement emails, timely informational notifications, check-up messages after completed services, and event-triggered communications, all generated by AI and delivered at the right moment.

To use the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activities that occur under your account.

You must provide accurate and complete information when creating an account. You may not use another person's account without permission.

You retain ownership of any content you upload to the Service, including images, business data, and customer data ("User Content"). By uploading content, you grant Aitarax a limited licence to process, store, and use your content solely for the purpose of providing the Service.

You are solely responsible for ensuring you have the right to send emails to your customers and that you comply with applicable email marketing and data protection laws (including GDPR and CAN-SPAM).

• You must have proper consent from customers to contact them
• Your content must not violate any laws or third-party rights
• You must not use the Service to send spam or unsolicited emails

Data Processing Role (GDPR)

When you use the Service to process your customers' personal data, you act as the data controller and Aitarax acts as the data processor under GDPR. This means:

• You are responsible for having a lawful basis (such as consent) to process your customers' data
• Aitarax only uses your customers' data to provide the Service to you, nothing else
• Aitarax does not sell, share, or use customer data for its own purposes

This section constitutes a Data Processing Agreement under Article 28 of the General Data Protection Regulation (GDPR). By using the Service, you agree to these data processing terms.

Roles and Responsibilities

You (the "Controller") determine the purposes and means of processing your customers' personal data. Aitarax (the "Processor") processes this data solely on your behalf and according to your instructions to provide the Service.

Scope of Processing

We process personal data exclusively to provide the Service as described in these Terms. This includes:

• Storing customer records you provide (names, contact details, preferences)
• Processing event data (appointments, services, purchases, orders)
• Generating personalised email content using AI providers
• Sending emails on your behalf via email delivery services
• Tracking email delivery, opens, and clicks

Sub-processors

You authorise us to use the following sub-processors to provide the Service:

• AI providers (Anthropic, OpenAI, Google, or others): For generating email content. Limited data shared: customer name, language preference, event details, and metadata you provide. Email addresses and direct contact details are never sent to AI providers. Zero data retention policy applies and data is not used for training AI models.
• Email delivery (Resend): For sending emails. Data shared: recipient email address, sender email address, and generated email content. Raw customer data and event history are not shared with Resend.
• Cloud infrastructure (Railway, Cloudflare): For hosting, database storage, and content delivery. All data stored within the European Union.
• Image storage (AWS S3, eu-central-1): For storing brand logos and header images. No customer personal data stored.
• Payment processing (Stripe): For subscription billing. No customer data shared, only your account and billing data.

We will inform you of any intended changes to sub-processors, giving you the opportunity to object.

Security Measures

We implement appropriate technical and organisational measures to protect personal data, including:

• Encryption of data in transit (TLS/HTTPS)
• Access controls and authentication
• API key hashing — plaintext keys are never stored
• Regular security updates and monitoring

Data Subject Rights

We assist you in responding to requests from data subjects exercising their rights under GDPR (access, rectification, erasure, portability, etc.). You can manage customer data directly through the Service, or contact us for assistance.

Data Breach Notification

We will notify you without undue delay upon becoming aware of a personal data breach affecting your customers' data. The notification will include the nature of the breach, categories of data affected, and measures taken or proposed to address it.

Data Deletion

When you delete a brand or organisation, all associated customer records and email history are permanently deleted. You may also delete individual customer records at any time through the Service or via the API.

International Transfers

Where personal data is transferred outside the EEA (for example to AI providers), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) with sub-processors.

You agree not to use the Service to:

• Use the Service for any illegal purpose or to send spam
• Send emails without proper recipient consent
• Attempt to gain unauthorised access to the Service or its systems
• Interfere with or disrupt the Service
• Use automated systems to abuse the API
• Share your API keys with unauthorised parties

Subscription Model

Aitarax operates on a subscription basis with usage-based pricing. Your subscription includes a base fee of €49 per month plus charges for active customers and extra brands. "Active customer" means a customer with at least one billable event processed during the billing period.

Pricing Tiers

Active customer charges depend on the AI model selected per brand:

• Standard (Gemini Flash, GPT-5 Nano): €0.10 per active customer per month
• Advanced (GPT-4o, Gemini Pro): €0.20 per active customer per month
• Premium (Claude Sonnet, Claude Haiku): €0.35 per active customer per month

Extra brands beyond the first: €19 per brand per month.

Free Trial

New accounts include a 14-day free trial. No credit card is required to start. After the trial period, a subscription is required to continue sending emails.

Billing Cycle

Subscriptions are billed monthly. The base fee is charged at the start of each billing period. Usage-based charges are calculated and billed at the end of each billing period based on actual usage.

Payment Processing

All payments are processed securely through Stripe by Galini Tech. Payments will appear as Galini Tech on your bank statement.

Price Changes

We reserve the right to modify our pricing. We will notify you at least 30 days before any price increase takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.

No Refunds

All payments are final and non-refundable. We encourage you to evaluate the Service thoroughly during the free trial before subscribing.

Cancellation

You may cancel your subscription at any time through the billing settings in your account. Upon cancellation, your subscription remains active until the end of the current billing period. No prorated refunds are issued.

Failed Payments

If a payment fails, Stripe will automatically retry collection. If payment cannot be collected after multiple attempts, we reserve the right to suspend or terminate access to the Service.

Taxes

All prices are exclusive of VAT and other applicable taxes. VAT may be added at checkout where applicable.

The Service, including its design, features, and content (excluding User Content), is owned by Galini Tech and protected by copyright and other intellectual property laws. You may not copy, modify, or distribute any part of the Service without permission.

The Service uses artificial intelligence and large language models to generate email content. You acknowledge and agree that:

• AI-generated content may occasionally be inaccurate, incomplete, or inappropriate despite our best efforts
• The quality of AI output depends significantly on the data you provide
• If you enable auto-approve, you accept full responsibility for all content sent without manual review
• We do not guarantee that AI-generated content will be suitable for your specific business needs or audience

By using the Service, you accept full responsibility for any emails sent to your customers, regardless of whether you reviewed the content before sending.

The Service is provided "as is" and "as available" without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated content will be accurate or appropriate.

To the maximum extent permitted by applicable law, Galini Tech shall not be liable for any damages whatsoever, including but not limited to:

• Direct, indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages arising from AI-generated content
• Damages resulting from emails sent to your customers
• Damages caused by service interruptions or security breaches
• Damages arising from third-party services

In no event shall our total liability exceed the amount you paid to us in the twelve months preceding the claim.

You may terminate your account at any time by deleting it through your profile settings. Upon termination, your data will be permanently deleted. Payment records retained by Stripe are kept separately for legal compliance.

We reserve the right to suspend or terminate your account if you violate these terms.

You agree to indemnify and hold harmless Galini Tech from and against any claims, damages, losses, and expenses arising from your use of the Service, emails sent through the Service, your violation of these Terms, or your violation of any applicable laws.

We shall not be liable for any failure or delay due to circumstances beyond our reasonable control, including failures of third-party service providers such as AI providers, email delivery services, or cloud hosting.

These Terms are governed by the laws of the Netherlands. Any dispute shall first be attempted to be resolved through good-faith negotiations. If unresolved within 30 days, either party may submit the dispute to the competent courts in the Netherlands.

EU consumers may also refer disputes to the online dispute resolution platform at https://ec.europa.eu/consumers/odr.

We may update these terms from time to time. We will notify you of significant changes at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the new terms.

If you have questions about these Terms of Service, please contact us at: